These Terms & Conditions (“Terms”) govern your access to and use of the Riders Club membership program, the Riders Club mobile application, and the carousel and amusement ride services operated by Heritage Amusements (“Heritage Amusements,” “we,” “us,” or “our”) at its locations across the United States. By purchasing a membership, creating an account, or using our app or rides, you agree to these Terms. Please read them carefully.
1. Acceptance of Terms
These Terms form a binding agreement between you and Heritage Amusements. They apply together with our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not purchase a membership or use our app, services, or rides. If you are using the service on behalf of a child, you accept these Terms on that child’s behalf and confirm you are their parent or legal guardian.
2. Eligibility & Accounts
To purchase a membership or create a Riders Club account, you must be at least 18 years old and able to form a binding contract. Memberships for children must be purchased and managed by a parent or legal guardian.
You are responsible for the accuracy of the information you provide and for keeping your account credentials confidential. You are responsible for all activity that occurs under your account. Notify us promptly of any unauthorized use.
3. Membership & Riders Club
Riders Club is Heritage Amusements’ membership program. A paid membership grants the enrolled member access to participating Heritage Amusements carousel and ride locations in accordance with these Terms and any program rules published in the app or at the point of sale.
Membership benefits, pricing, and included features may vary by membership type and may change over time. Memberships are personal to the enrolled member, are non-transferable, and may not be shared, resold, or assigned. A membership does not guarantee ride availability, and hours, ride operations, and location availability may vary or change without notice.
4. Billing & Auto-Renewal
Membership fees, applicable taxes, and the billing cycle (for example, monthly or annual) are disclosed at the time of purchase. Payments are processed by our third-party payment processor, Square. By providing a payment method, you authorize us and Square to charge that method for the membership fees and any applicable taxes.
Automatic renewal. Unless your membership is expressly sold as a one-time or non-renewing term, your membership will automatically renew at the end of each billing cycle at the then-current rate, and your payment method will be charged automatically, until you cancel. You may cancel at any time (see Section 5) to stop future renewals.
If a charge fails, we may retry the charge and may suspend or terminate the membership if payment cannot be collected. We may change membership prices; we will give notice of a price change before it applies to your next renewal, and your continued membership after the change takes effect constitutes acceptance of the new price.
5. Cancellation & Refunds
You may cancel your membership at any time through the app, at a participating location, or by contacting us. Cancellation stops future renewals; when you cancel, your membership generally remains active through the end of the current paid billing cycle and does not renew thereafter.
No refunds. Except where a refund is required by applicable law, all membership fees are non-refundable, including for partially used billing periods, unused access, or periods during which locations are temporarily closed or rides are unavailable. Cancelling stops future charges but does not entitle you to a refund of amounts already paid.
Nothing in this section limits any non-waivable rights you may have under applicable consumer-protection law.
6. Location Access & Ride Use
An active membership allows the enrolled member to access participating Heritage Amusements locations nationwide, regardless of the location where the membership was purchased. Members sign up at a “home” location but may use their membership at any participating location.
Access is subject to each location’s operating hours, capacity, height and safety requirements, and the rules posted at that location and in the app. Staff may verify membership status before granting ride access. We may refuse entry or ride access, or remove any person, for safety reasons or for violating these Terms or posted rules.
7. QR Codes & Photo Activation
Each member is issued a digital QR code in the app that is used to verify membership at ride locations. For fraud prevention, a member’s QR code remains inactive until a photo of the member has been added to the account through the app. An inactive QR code will not grant ride access.
You agree not to copy, share, sell, tamper with, or attempt to reproduce QR codes, and not to use another member’s QR code. We may deactivate a QR code that we reasonably believe has been shared, misused, or obtained fraudulently.
8. Children’s Program & Parental Consent
Riders Club includes a program for children that must be set up and managed by a parent or legal guardian. By enrolling a child, you represent that you are the child’s parent or legal guardian and consent to the child’s participation and to the limited collection and use of the child’s information as described in our Privacy Policy.
Consistent with our commitment to children’s privacy and with the Children’s Online Privacy Protection Act (COPPA), we collect only limited information for a child member (first name, last name, and gender) and do not collect a child’s date of birth. A parent or guardian remains responsible for supervising the child’s use of our locations and rides and for all activity under the child’s membership. You may review, request deletion of, or withdraw consent for your child’s information as described in our Privacy Policy.
9. Acceptable Use & Conduct
When using our app, services, and locations, you agree not to:
- Provide false, misleading, or fraudulent information;
- Share, resell, or transfer a membership or QR code, or use another person’s membership;
- Interfere with, disrupt, or damage rides, equipment, property, or the app;
- Behave in a manner that is unsafe, harassing, threatening, or harmful to staff, other guests, or children;
- Attempt to gain unauthorized access to any account, system, or non-public area; or
- Use the services in violation of any applicable law or posted rule.
We may suspend or terminate a membership, without refund, for violation of these Terms or for conduct we reasonably determine to be unsafe or abusive.
10. Mobile App License
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to download and use the Riders Club app for your personal, non-commercial use in connection with your membership. You may not copy, modify, reverse-engineer, distribute, or create derivative works of the app except as permitted by law. Your use of the app through the Apple App Store or Google Play is also subject to those platforms’ applicable terms.
11. Intellectual Property
Heritage Amusements, Riders Club, our logos, and all content, designs, and software associated with our services are owned by Heritage Amusements or its licensors and are protected by intellectual-property laws. Except for the limited rights expressly granted here, we reserve all rights, and you may not use our marks or content without our prior written permission.
12. Ride Safety & Assumption of Risk
Use of carousels and amusement rides involves inherent risks. You agree to follow all posted safety rules, height and age restrictions, and staff instructions, and to supervise any child in your care at all times. You voluntarily assume the ordinary risks associated with participating in amusement-ride activities to the fullest extent permitted by law. Do not use rides if you have a condition that may be aggravated by such activity.
13. Disclaimers
Except as expressly stated and to the fullest extent permitted by law, our app, services, and rides are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the app or services will be uninterrupted, error-free, or continuously available, or that any location or ride will be available at any given time.
14. Limitation of Liability
To the fullest extent permitted by law, Heritage Amusements and its owners, officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of or relating to your membership, the app, or the services. To the fullest extent permitted by law, our total aggregate liability for any claim relating to your membership or the app will not exceed the amount you paid to us for your membership during the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, or for fraud.
15. Indemnification
You agree to indemnify and hold harmless Heritage Amusements and its owners, officers, employees, and partners from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms, your misuse of the app or services, or your violation of any law or the rights of a third party.
16. Governing Law & Disputes
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to any non-waivable rights you may have, you agree that any dispute arising out of or relating to these Terms or the services will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the jurisdiction of those courts. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full effect.
17. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice through the app or at our locations. Your continued use of the services after changes take effect constitutes acceptance of the updated Terms.
18. Contact Us
If you have questions about these Terms, please contact:
Heritage Amusements
Long Beach, California
Email: support@heritageamusements.com